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Project: GSD P2P Stabilization to Sustainability phase Industry Solution: SAP SRM Module: SAP SRM / SAP MM and FI ECC 6.0 Ticketing Tool: Remedy and Sales Force Office Tool: Microsoft Office 10 Test and Qualtity Tool: HPQC

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Industry Solution: SAP SRM Modules: - SAP SRM / MM Tools: HPQC, Remedy, Microsoft Office 10 Responsibilities within Testing: Member of UAT Tester team: Task: testing of business cases and capturing of test results for documentation Testing of Training environment within the Testsystem Preparing of Test / Training scenarios Testing of Testing- and Training datas within the Business scenarios Test documentation Responsibilities as Training Consultant: ­ Re-Work on Training Need Analysis for P2P ­ Mapping of User Roles to End User (P2P) ­ Preparing Training Scenario ­ Preparing Training Environment ­ Preparing Training Data and Exercise Books ­ Organizational tasks according to Training ­ Delivering of SAP SRM Training ­ End User Support SAP SRM after GoLive ­ Conducting of SAP SRM End User Refreshing Trainings ­ Refreshing Trainings after GoLive ­ Support Daily Business Cases

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Project: IT Springtime SAP: Supply Chain Management (cross Logistic: PP-PI, MM, WM, PLM etc.) Tools: Lotus Notes (eMail and Databases e.g. Service Entry Sheets, Contracts etc.), Microsoft Office 10, HPQC employed as: Projectcoordinator Responsibilities as Projectcoordinator for Change, Communication and Training Primary responsibilities: Responsible for coordinating the site implementation Responsible for appointing and coaching local change management team Responsible for ensuring business alignment and ownership throughout the implementation Responsible for the Super Users on local site: Keeping the Super User organization staffed at all times, and keeping the Super Users updated when changes occur Ensure and conduct communication from the site to Project Managers, PMO and line of business management Primary tasks: Planning & coordinating the site-resources during the implementation Plan & coordinate the training plans for Super Users and end users on the site Create and maintain Super User organizational chart/list of Super Users Keep track of changes and inform Super Users, Site, Middle Managment etc. Be the lead in distributing, planning and conducting relevant communication to key stakeholders from the project towards the business/local site. Ensure communication from super users to project management, PMO and solution owner Assist the PM and the communication manager in maintaining the communication plan

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Project: IT Springtime SAP: Supply Chain Management (cross Logistic), FI/CO employed as: Training Manager Tools: Lotus Notes (eMail and Databases e.g. Service Entry Sheets, Contracts etc.), Microsoft Office 10, HPQC Responsibilities as Training Manager Primary responsibilities: Coordinate training plans and training activities for all target groups fro training relevant to the project Coordinate and follow up local training plans made by training responsibles at each site Responsible for templates for training plans, follow up and training material. Secure high quality training for all target groups for training. Secure and support training resourses (designated trainers) Primary tasks: Plan and coordinate overall plans for training through out the project. Run training need analysis and define training needs for all sites define course catalogue Produce and implement templates for training plans and training material Drive process for production of training material Drive the team of subteam training coordinators & trainers Run train the trainer sessions Secure high quality of training outline and training material Identify and support designated trainers Coordinate training responsibles at the local site

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Project: SAP CRM 7.0 Sales 360° (Whole sales) / SAP IS-U employed as: Training Consultant Tools: Snag it, Microsoft Office, SAP SUS (to enter Service Entry Sheets and Timesheets/Working times) Responsibilities as Training Consultant: Training Need Analysis Defining of Training Concept Development of CRM / IS-U Training Material by using Microsoft PowerPoint Development of Training Data Model Set up of Training and Exercise Datas Delivering of SAP CRM 7.0 / IS-U – Training

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Project: Global Core Release 4 SAP ECC 6.0: Modul PLM, PP, QM MES – Flexnet employed as: Training Consultant, Training Coordinator, Supporter Tools: uPerform by RWD, Microsoft Office 10, SAP CATS to enter working times, CSD Request Tool Responsibilities as Training Consultant: Defining of Training Curriculum Defining of Roles and Authorisations Development of Training Material by using RWD uPerform Set up of Training System and Environment Development of Training Data Model Set up of Training and Exercise Datas Delivering of PLM and Engineering Trainings After Go Live – Support (PP, QM)

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Project: PRO-F-IT, Project RWBV SAP Solution: SAP SRM 7.0 employed as: Training Consultant Responsibilities as Training consultant: ­ Delivering of SAP Trainings (SAP SRM – indirect Purchasing)

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Project: KOMPASS Industry Solution: SAP IS-Automotive SAP Module: QM (Quality Management – main responsibility), PP, MM Tools: uPerform (RWD InfoPak), HPQC, Microsoft Office employed as: Training Consultant Responsibilities as Training consultant: ­ Development of Training Material, Training Datas and Courses (SAP QM) ­ Coaching of Key Users and End Users ­ Delivering of SAP Trainings (SAP QM, PP, PM, MM) ­ Specification and Set up of Training System Enviroment ­ Set up of Training Datas and exercise datas

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Project: OPUS+ Optimierung Gaswirtschaftlicher Prozesse Industry Solution: SAP-IS-U, GAPS, GAS-X BCM, SAP-BI, SAP-CRM, SAP-FI etc. employed as: Training Manager Headcount: 10-12 Tools: SAP CATS (Set up User accounts, entering of working times, approving and forwarding of Trainer Timesheets), Microsoft Office Responsibilities as Training Manager: ­ Design and Planning of Training project ­ Organization and Adminstration of Test supporting ­ Development and Implementation of training strategies, training concepts ­ Define of information and training scope ­ Mapping and Creating of Training curriculum ­ Personnel Management ­ Employment of external project employees ­ Team leading, coordination and coaching ­ Assign training package to trainers for preparing ­ Planning of resources ­ Monitoring of training preparing (e.g.Training material and exercises, Training datas) ­ Implementation of Key user concept ­ Implementation of Post-Implementation-Support after GoLive

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Project: Move ARAL Cards (Business Service Center) from Bochum, Germany to Budapest, Hungary Industry Solution: SAP IS OIL, Siebel Systems, Cardex, Documentum, CMS, Saperion Modules: - FI, SD - CRM Tools: UPK (earlier on Demand) Software: SAP R/3, Siebel Systems, CMS, CARDEX, Business Objects, Documentum, Saperion, Responsibilities as Training Consultant: ­ Evaluation of Training demand of BP Cards Budapest concern to Job roles ­ Assign job roles to staff to training packages ­ Development of Training strategies: eLearning, Scenarios (Self study sessions), Assessment sessions, In-Country training, Work shadowing, Classroom training, Floor walking) ­ Localization, Development, Preparing and Translation of Trainings material ­ Capturing of As-is and To-be processes ­ Preparing Trainingdata and Trainingsystem (cross IT-Systems) ­ Coaching of Key Users and End Users in Germany / Hungary ­ Delivering of SAP Training (SAP FI, SAP SD, SAP CRM) ­ Delivering of CARDEX Training ­ Delivering of Siebel Systems and CMS Training ­ Delivering of Business Objects ­ Providing of Documentum and Saperion Training ­ Providing of Assessment sessions ­ Post-Implementation-Support ­ Collaboration closely with Business Budapest (BSC Lead, Team Lead in Budapest and Bochum) ­ Set up and provide a Training labor in Bochum to simulate all As-is- Processes and work on them parallel to real Business

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Project: Downstream One, Retrofit Industry Solution: IS OIL, IS RETAIL, SAP CRM Modules: - CRM (SAP CRM, Sales CRM, non-CIM-CRM) - SAP SD Tools: STS by Kaplan Responsibilities as Training consultant: ­ Localization, Development, Preparing and Translation of Trainings material as Key Trainer ­ Preparing Trainingdata and Trainingsystem ­ Coaching of Key Users and End Users ­ Delivering of SAP Training (SAP CRM, SAP SD) ­ Coaching of Teamleads, Sales Teamleads ­ Set up of Master Material datas, Master contracts, Customer datas etc. ­ Set up of Useraccounts and Maintenance of Organization Model ­ Post-Implementation-Support (First-Level-Support after GoLive)

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Project: Champ Industry Solution: SAP CRM 7.0, IS-U, RCM Modules: SAP RCM (Record Case Management), SAP CRM (Customer Relationship Management, SAP SD (Sales and Delivery), SAP CS (Customer Service) Tools: UPK (earlier on Demand) Responsibilities as Training consultant: ­ Define of Training User Roles and Authorizations ­ Development of Training Material, Training Datas and Courses (SAP RCM) ­ Preparing of e-Learning Sessions by using RWD uPerform ­ Coaching of Key Users and End Users ­ Delivering of SAP Trainings (SAP RCM, SAP SD, SAP CRM) ­ Specification and Set up of Training System Enviroment ­ Set up of Useraccounts and Maintenance of Organization Model ­ Post-Implementation-Support (First-Level-Support after GoLive)

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Project: Downstream One Stream: Retail and B2B Commercial Fuels Industry Solution: IS OIL, IS RETAIL Modules: - CRM (SAP CRM, Sales CRM, non-CIM-CRM) - CRM (SAP CRM, Sales CRM, non-CIM-CRM) - FI (e.g. New and Old General Ledger, Sub-Ledgers: e.g. Accounts payable/Accounts receivable, Periodic Processing, Closing and Opening of Posting periods, Gain and Loss Structuring, Balance sheet, Asset verification, Asset Management and Maintenance, Asset history sheet, Evaluation plan, Inventories: e.g. Counting and Valuation, etc.) - PLM (SAP Product Livecycle Management) - BW (Sales and Financial Reports) - SD (Sales Order Process, Spotprice Quotation Process, Customer data Set up and Amendment process, Rebates process, DFOA process, Order to Cash process, Backstop Pricing for Sales, Quantity Adjustment process, Delivery Confirmation process, Billing, Support Investment Deals and Support, Credit management etc.) - MM, MM-PUR(e.g. complete MRP, complete Requisition to Pay-Process, Material Master Records, BoMs, Inventory control, Purchasing process, Good Movements, Material documents, Notification of Services – Service Entry Sheet etc.) o SAP SRM (e-Procurement, Source-to-Pay-Process) Responsibilities as Training consultant: ­ Planning and Scheduling of Trainings ­ Localization, Development, Preparing and Translation of Trainings material as Key Trainer ­ Preparing Trainings data and Trainings system ­ Delivering of SAP-Trainings (CRM/BWFI/MM/SD) ­ Coaching of Teamleads, Sales Teamleads ­ Post-Implementation-Support ­ Set up of Master Material datas, Master contracts, Customer datas etc. Special Responsibility as Business Analyst ­ Process Design, Development, Testing, Implementation and Training of ­ DFOA process for Austria and Rest of World

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Project: Downstream One Stream: Retail and B2B Commercial Fuels Industry Solution: IS OIL, IS RETAIL Modules: - CRM (SAP CRM, Sales CRM, non-CIM-CRM) - FI (e.g. New and Old General Ledger, Sub-Ledgers: e.g. Accounts payable/Accounts receivable, Periodic Processing, Closing and Opening of Posting periods, Gain and Loss Structuring, Balance sheet, Asset verification, Asset Management and Maintenance, Asset history sheet, Evaluation plan, Inventories: e.g. Counting and Valuation, etc.) - BW (Sales and FI Reports) - PLM (SAP Product Livecycle Management) - MM, MM-PUR(e.g. complete MRP, complete Requisition to Pay-Process, Material Master Records, BoMs, Inventory control, Purchasing process, Good Movements, Material documents, Notification of Services – Service Entry Sheet etc.) o SAP SRM (e-Procurement, Source-to-Pay-Process) - WM (=Inventory Management on a quantity Basis) - SD (e.g. complete Order to Cash Process) Responsibilities as Training consultant: ­ Localization, Preparing and Translation of Trainings material as Key ­ Trainer ­ Preparing Trainings data and Trainings system ­ Delivering of SAP-Trainings (CRM/BW/FI/MM/SD) ­ Post-Implementation-Support

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Project: SAP PLM Roll out (SAP-Implementation and Qualifying) Module: PLM, DMS, easyDM and PS (incl. PM), MM (incl. SRM: Source-to-Pay-Process), QM Participants: approx. 1500 – 2000 Employed as: - Training Manager - SAP Trainer SAP PLM, SAP DMS, SAP easyDM, SAP QM and SAP PS, SAP PM (Audience: End user and Key user, Super user Location: national and international) Headcount: approx. 5 - 40

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Projekt: Development of an internal Communicationconzept of TS OI Projectvolume: approx. 17.000 Siemens-Employees Employed as: Communication Manager Responsibilities: ­ Evaluation of the existing Communication concept ­ Definition of target audience and their needs of communication and information ­ Definition of Communication-Instruments correlative the needs of the target audiences ­ Change Management ­ Development of a internal Communication Concept ­ Administrate and work with RWD InfoPak ­ Teaching RWD InfoPak

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Project: SAP- Qualifying of SAM (SAP-based Standardsoftware for Compulsory health insurance fund) Participants: approx. 500 Employed as: Training consultant (Trainer) Responsibilities: ­ Development of training manuals ­ Set up of Training and Exercise datas ­ Delivering of SAP Trainings (Key user and end user) ­ Post-Implementation-Support

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Project: Changing from Kameralistik to Doppik Modules: Business Warehouse and FI Participants: approx. 200 Employed as: Training consultant (Trainer)

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Project: SAP-Implementation and Qualification Modules: SAP Retail, Finance (e.g. General Ledger, Sub-Ledger, Accounts payable, Cash account book, Clearing account, Account reconciliation, Impersonal accounts etc.) Industry Solution: IS RETAIL Participants: approx. 600 Employed as: Training consultant (Trainer) Responsibilities: ­ Preparing, Writing and Translation of Trainings material ­ Preparing Trainings data and Trainings system ­ Delivering of SAP-Trainings (FI) for End user / Key user ­ Post-Implementation-Support

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Project: SAP-Implementation and Qualifying Participants: approx. 1450 (worldwide) Employed as: SAP-Training manager and Communication Manager Headcount: approx. 15 Modules: MM, SD, FI Industry Solution: IS RETAIL

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Project: SAP-Implementation and Qualifying Participants: approx. 750 (worldwide) Employed as: SAP-Training coordinator, SAP Training consultant Headcount: approx. 4 plus external Trainers

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Project: SAP-Implementation and Qualifying Modules: PP-PI, QM, BW, MM Participants: approx. 5000 Mitarbeiter Employed as: Training consultant (Trainer), Training Manager / Semi-Projectleader PP-PI, QM Headcount: approx. 30 Trainers (internal/external) Responsibilities: ­ Semi-Projectleading - Team coordination - Define of project scope and training needs - Creating of Training concept ­ Training consultant (Modules: PP-PI, MM, BW) ­ Post-Implementation-Support after GoLive

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Responsibilities as Divisionmanager PP, PP-PI, QM: ­ Disciplinary responsibility for Division-Employees ­ Headcount: 15 internal and approx. 40 external Trainer ­ Overseeing and planning of resources and capabilities ­ Cost and revenue responsibility ­ Achievement of objectives (Division and Employees) ­ Evaluating, Planning and Monitoring of internal employee qualification ­ Leading and Coaching of employees ­ Cooperation by Implementing and maintenance of internal SAP-Systems ­ Determining of Information- and Trainings requirement in SAP-Trainings-projects ­ Semi-Projectleading of SAP-Trainingsproject at Roche and BASF ­ Customer Relationship Management and Customer acquisition ­ Cooperation by Implementing of internal Content-Management-System as basement for internal Knowledge Management, Document Management and Change Management

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Project: SAP-Implementation and Qualifying Module: SAP PLM, SAP DMS, SAP MM, SAP PM Employed as: Training Consultant (Trainer) Responsibilities: ­ Development of training manuals and exercises ­ Set up of training data’s and exercise data’s ­ Delivering of Trainings (only Key user)

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Project: SAP-Implementation and Qualifying Modules: PP-PI, QM, BW, MM Participants: approx. 2500 – 3000 Headcount: approx. 3 plus external Trainers Employed as: Training consultant (Trainer), Training Manager / Semi-Projectleader PP-PI, QM Responsibilities: ­ Semi-Projectleading - Team coordination - Define of project scope and training needs - Creating of Training concept ­ Development of training manuals and exercises ­ Set up of Training and Exercise datas ­ Delivering of SAP PP-PI, BW, QM, MM-Trainings (Key user and end user)

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Project: Implementation of CRM-Software Software: Siebel Systems CRM Module: eFinance Employed as: Semi-Projectleader and Consultant of Qualifying Number of Employees: 10 – 15 Participants: approx. 1600 Enduser Responsibilities: ­ Semi-Projectleader ­ Evaluate and Development of Training concepts and –manuals ­ Delivering of CRM- and Sales-Trainings ­ Coaching of Sales representatives and Middle Management ­ Process-, Project- and Business consultation ­ Changemanagement ­ Consultation, Evaluation and Optimizing of Business processes

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Project: Implementation of Software solutions for Steel- and Metalworkers Software: PPS-System (Promet) Employed as: Projectleader and Consultant of Qualifying Number of Employees: 10 – 12 Participants: approx. 1000 Enduser Responsibilities: ­ Projektmanagement und –leading ­ Change Management ­ Documentation of Promet-Software ­ Development and Documentation of Software-Testing ­ Quality management ­ Business consultation and Changemanagement ­ Consultation, Evaluation and Optimizing of Business and working- processes ­ Planning, Development and Delivering of Trainings and Workshops ­ Customer Service and Customer care ­ Customizing of Promet-Software ­ Planning and Leading of Employees ­ Purchasing of Hard- and Software

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Project: Migrationsproject Market Track (Individualsoftware) Software: Market Track Participants: approx. 700 Enduser Employed as: Training consultant Responsibilities: ­ Development of Training concept ­ Preparing of Training material ­ Delivering of Enduser-Training

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Project: Migrationproject Manex I / Manex II (MAN Individualsoftware) Software: Manex II (MAN Individualsoftware) Employed as: Training consultant Participants: approx. 750 Enduser (europewide) Responsibilities: ­ Development of Training concept ­ Documentation of Manex II-Software ­ Delivering of Manex II-Training ­ Softwareinstallation ­ Configuration of ISDN ­ Configuration of RAS via Modem (Remote data transmission) and ISDN ­ Change of Hard disks, Modems and Memory expansions ­ Repairing of notebooks