Windows XP
Windows Vista
Windows 8
Windows 7
Android
iOS
Microsoft Office (allg.)
Notebooks
Drucker
Scanner
Kopierer
Operativer Einkauf
Technischer Einkauf
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Moers |
asap |
- |
Festanstellung |
Berufs-/Projekterfahrung
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04/2013 - 03/2016 Dauer 36 Monate |
Rolle IT-Supporter |
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Branche Dienstleistung |
Einsatzort |
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Aufgaben - Support of MS Office applications - Support of all software - Support and service of printer, plotter and scanner - Support and service of copier - Support and service of PC and Notebooks (Dell, Siemens, IBM) - installation at the customer - Support of smartphones - backups - guarantee with hardware producer (Dell, IBM, HP) - administration of used PC´s, Notebooks, Samba Server, Druckserver - consulting of customer |
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Verwendete Technologie |
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11/2011 - 03/2013 Dauer 17 Monate |
Rolle IT-Supporter |
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Branche Telekommunikation |
Einsatzort Düsseldorf |
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Aufgaben - Support of MS Office applications - Support of all software - Support and service of printer, plotter and scanner - Support and service of copier - Support and service of PC and Notebooks (Dell, Siemens, IBM) - installation (vor Ort, Remote (Spider)) of Software - Support of Smart-, und Mobilephones - Support BlackBerry - backup - UMTS/GPRS - guarantee transaction with hardware producer (Dell, Siemens, IBM, Canon etc.) - administration of own networks - VIP Support - Rollout Projekt (change of 200 Notebooks from Windows XP of Windows 7) - Coaching of ca. 150 Mitarbeitern from Windows XP of Windows 7 and Office XP of Office 2010 |
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Verwendete Technologie Windows XP Windows Vista Windows Phone Windows 7 Android iOS UMTS GSM/GPRS Microsoft Office (allg.) Remedy Notebooks Drucker Plotter Scanner Kopierer |
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09/2011 - 11/2011 Dauer 3 Monate |
Rolle User Help Desk |
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Branche Dienstleistung |
Einsatzort Dusiburg |
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Aufgaben - User-Help-Desk DTAG - acceptance of inbound calls - DSL/ISDN/Modem/VoIP Support privat customer - customer advisory service |
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Verwendete Technologie |
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04/2011 - 08/2011 Dauer 5 Monate |
Rolle User Help Desk |
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Branche Telekommunikation |
Einsatzort |
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Aufgaben - User-Help-Desk DTAG - acceptance of Inbound Calls - DSL/ISDN/Modem/VoIP Support of privat customer - contracting extension of a period - customer care |
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Verwendete Technologie MS Outlook |
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04/2008 - 01/2009 Dauer 10 Monate |
Rolle Onsite-Supporter |
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Branche Telekommunikation |
Einsatzort |
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Aufgaben - Support of MS Office applications - Support of all software - Support and service of printer, plotter and scanner - Support and service of copier - Support and service of PC and Notebooks (Dell, Siemens, IBM) - installation (vor Ort, Remote (Spider)) of Software - Support of Smart-, und Mobilephones - Support BlackBerry - backup - UMTS/GPRS - guarantee transaction with hardware producer (Dell, Siemens, IBM, Canon etc.) - administration of own networks |
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Verwendete Technologie |
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06/2007 - 11/2007 Dauer 6 Monate |
Rolle User Help Desk |
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Branche Dienstleistung |
Einsatzort |
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Aufgaben - 1st level Support Rheinisch Westfälische Energie - administration of a Windows XP network via Terminal Server - Support of MS Office applications - Call-, Email- und Fax-Handling in german and englische Language - PC-remote diagnosis and service - Fault/ Change Management - Handling with customer complaint - analysis of error and problem solving |
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Verwendete Technologie Windows XP Microsoft Office (allg.) MS Outlook |
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01/2007 - 05/2007 Dauer 5 Monate |
Rolle IT-Supporter |
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Branche Telekommunikation |
Einsatzort |
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Aufgaben - User-Help-Desk T-Online - acceptance of Inbound Calls - DSL/ISDN/Modem/VoIP Support of privat customer - customer advisory service |
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Verwendete Technologie |
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03/2006 - 09/2006 Dauer 7 Monate |
Rolle User Help Desk |
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Branche Dienstleistung |
Einsatzort Essen |
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Aufgaben - Kundenbetreuung E-Plus Mobilfunk - Outbound Calls - contracting extension of a period by phone - Consulting with questions about the contracting |
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Verwendete Technologie |
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08/2005 - 11/2005 Dauer 4 Monate |
Rolle IT-Supporter |
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Branche Dienstleistung |
Einsatzort Düsseldorf |
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Aufgaben - User-Help-Desk Arcor Telekommunikation - acceptance of Inbound Calls - DSL/ISDN/Modem/VoIP Support of privat customer - customer advisory service |
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Verwendete Technologie MS Outlook |
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11/2004 - 08/2005 Dauer 10 Monate |
Rolle Technical Support Agent |
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Branche Dienstleistung |
Einsatzort Düsseldorf |
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Aufgaben - 1st and 2nd level support of Lexmark Laser Drucker - acceptance of Inbound Calls - responsible for technical support of privat customer and business customer - reach the perrformance goals - troubleshooting |
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Verwendete Technologie |
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07/2004 - 09/2004 Dauer 3 Monate |
Rolle Technical Support Agent |
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Branche Dienstleistung |
Einsatzort Duisburg |
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Aufgaben - 1st level Support British Telecom - administration of a Windows 2000 network via a customer specific terminal server - Support of MS Office apllikations - Support via Call-, Email- und Fax-Handling in german und englishe language - PC-remote diagnosis and service - Fault/ Change Management - Handling with customer complaint - analysis of error and problem solving |
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Verwendete Technologie |
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07/2002 - 01/2003 Dauer 7 Monate |
Rolle IT-Supporter |
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Branche Dienstleistung |
Einsatzort Düsseldorf |
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Aufgaben - Installation and administration of Linux Server - Installation and administration of Windows Clients - administration of networkstructur - technical documentation for network planning and workflows - Setup of hardware for customers - installation of the complete System for Server- and Clientsystems - customersupport via telephone - Anleitung des Auszubildenden |
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Verwendete Technologie Windows XP Microsoft Windows (allg.) Linux (allg.) Windows NT |
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Skills
2nd Level Support
ACER
Active Directory
Administration
Adobe Acrobat
Adobe Photoshop
Amiga OS
Android
Apache
AppleTalk
Back up / Recovery
Backup (allg.)
Blackberry
Blackberry
Bluetooth
Bridge
Bridges
C
Change Management
Citrix Presentation Server
Clarify
CorelDraw
CRM (Costumer Relationship Management)
DDNS
DELL
DHCP
DNS
Dreamweaver
Drucker
Enteo Netinstall
Ethernet
Exceed
Excel
Firewalls (allg.)
FTP
GSM/GPRS
HP
HTTP
HUB
IBM Lotus Notes
Internet / Intranet
Internet Message Access Protocol (IMAP)
iOS
IPX/SPX
ISDN
Konfiguration
Kopierer
LAN
LAN Desk
LDAP/OpenLDAP
Linux (allg.)
Linux Suse
Lotus Notes Domino
McAfee (allg.)
Microsoft Office (allg.)
Microsoft Publisher
Microsoft SQL Server
Microsoft Windows (allg.)
Mobilfunk
Modem
Monitore
MS Outlook
MS Visio
MS-DOS
NetBEUI (NetBIOS Extended User Interface)
NetBIOS
Netscape
Norton (allg.)
Norton Ghost
Notebooks
Open Office
Operativer Einkauf
Oracle Siebel
pcAnywhere
PGP
Plotter
POP3
PowerPoint
RAID (allg.)
RAS (Remote Access Service)
Remedy
Reuters
Rollout
Router
Router und Gateways
Samba
Scanner
Sendmail
Server
Serveradministration (allg.)
Siemens
Smartphones
SMS
SMTP
SNMP
SQL
SSL / TLS
SuSE
Switches
TCP/IP
Technischer Einkauf
Telnet (Telecommunication Network)
Token Ring
UMTS
VmWare (allg.)
VMware ESXi
VNC
Voice over IP
VoIP
VPN (Virtual Private Network)
WAN
Windows
Windows 7
Windows 8
Windows CE
Windows NT
Windows Phone
Windows Vista
Windows XP
WINS
WLAN (Wireless Local Area Network)
xDSL / DSL
Sprachen
|
Sprache Deutsch |
Einstufung Muttersprache |
|
Sprache Englisch |
Einstufung Grundkenntnisse |
Ausbildung
|
Abschlussjahr 2002 |
Ausbildung zum/zur Fachinformatiker Systemintegration |
Ort Mönchengladbach |
|
