CRM (Costumer Relationship Management)
Frankfurt am Main |
asap |
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Freiberuflich Festanstellung |
03/2002 - 10/2015 Dauer 164 Monate |
Rolle Projektleiter |
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Branche |
Einsatzort Lausanne(Schweiz), Lausanne(Schweiz) |
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Aufgaben Manzocchi Management Lausanne, Lugano, Consulting Switzerland Partner Acquired and executed important projects, including interim management (COO), management coaching, restructuring, evaluation of new IT Systems, preparation of Business Plans, preparation and presentation of strategic alternatives for managerial decisions Acquired & executed Market Analysis & Business Plan development projects in Switzerland Executed a project with one of the top European Business Schools in Switzerland with responsibilities in the field of strategy, Customer Relationship Management |
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Verwendete Technologie CRM (Costumer Relationship Management) |
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10/2000 - 02/2002 Dauer 17 Monate |
Rolle Projektleiter |
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Branche |
Einsatzort Lausanne(Schweiz) |
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Aufgaben (CRM), and process improvement - Executed business analysis (due diligence) projects for companies in different industries. Provided recommendations to management and investors in order to turn around difficult business situations. Prepared and delivered Business Plans - Industry experience: Information Technology, Telecoms, Traditional & Online Advertising, Electronics, Semiconductor, Industrial Products, Consumer Goods & Retail, Higher Education, Energy, Automotive PubliGroupe (Publicitas) S.A.Lausanne, Vaud Advertising and PR Services Executive Business Manager (holding) Managed medium size and start-up companies. Prepared business plans & budgets. Managed to achieve business goals and to turn around difficult situations Raised financing from strategic investors Developed contacts with management of IT & Telecom companies to develop new business, and to seek partnerships or alliances Managed several national and international M&A projects including purchasing and selling of companies, management buy outs, and outsourcing projects Performed business analysis and evaluation of Information Technology companies, including business plan evaluation, management assessment and business & technology due diligence for M&A purposes Prepared sales forecast based on quantitative analysis of bottom's up and top down market information Planned & managed business & technical due diligence projects to restructure companies & reduce costs Managed corporate projects to design & implement new strategies. Prepared & delivered Business Plans Explored business development opportunities with new products and services |
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Verwendete Technologie Telekommunikation / Netzwerke (allg.) Elektronik CRM (Costumer Relationship Management) Marketing (allg.) Wirtschaftsinformatik Fahrzeugdesign / Automobildesign |
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01/1999 - 10/2000 Dauer 22 Monate |
Rolle Bereichsleiter |
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Branche |
Einsatzort Geneva(Schweiz) |
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Aufgaben Price Waterhouse Coopers Geneva, Switzerland (PwC) Principal Consultant (Strategy, Operations) Management Consulting Services Responsible for the development of the Technology Industry Practice in Europe Co-Chaired (PwC's) Semiconductor Industry worldwide Strategic Planning conference Managed e-business CRM / SCM projects based on software packages and applications Worked on large proposals based on Customer Relationship and Supply Chain Management Technology Performed business, financial, market and technology analysis / due diligence on High-Tech companies Authored thought leadership white papers (best practices) on the Technology Industry and e-business Various training in e-business / e-commerce, ERP software packages, SCM & CRM software packages |
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Verwendete Technologie ERP Beratung (allg.) CRM (Costumer Relationship Management) Lieferantenmanagement (allg.) |
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06/1995 - 12/1998 Dauer 43 Monate |
Rolle Bereichsleiter |
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Branche |
Einsatzort Sâles(Schweiz), San Jose(Vereinigte Staa |
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Aufgaben CA ASML Inc. is a leading manufacturer of automated wafer processing equipment for the worldwide semiconductor industry,(High Technology) Managed the Marketing and Sales Department and reported directly to the VP of Marketing - Prepared monthly sales forecast for executive review and strategic planning, in conjunction with the VP of Marketing, the VP of Operation and the strategic planning board. - Worked on product roadmaps, positioning, pricing and competitive analysis projects - Managed & streamlined all aspects of product marketing and of the bid & contracts processes. Prepared gross-margin analysis & customer specification responses. Maintained Customer Intelligence Database - Organized and prepared sales training seminars for Executive Account Managers - Hosted customer visits and Public Relations and Investor Relations events - Executed various market research projects to estimate market size, market share, find new channels and increase sales International Business Managed multimillion dollars accounts in Western Europe with P&L responsibility Interfaced daily with all internal departments and maintained 100% "on time" shipment for my accounts Turned around major customers and increased European sales by 30% Successfully managed a team of professionals in a "new product" market introduction project (one year) Executed sales programs from conception through proposal, negotiation and administration Organized and hosted customer visits. Synthesized and prioritized customers, channels, and fields requirements |
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Verwendete Technologie Marketing (allg.) Public Relations (PR) |
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07/1988 - 08/1992 Dauer 50 Monate |
Rolle Projektleiter |
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Branche |
Einsatzort Schweiz |
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Aufgaben SIEMENS CORP., Zug, Switzerland, a Fortune 500 company specialized in the manufacturing of electronics, communications, building control & automation, energy management and security systems Quality Assurance Manager (R&D, Manufacturing) Supervised the manufacturing operation & quality assurance at multiple sites in Europe Managed teams of engineers to achieve (six sigma) quality assurance standards in electronics and Information Technology Supervised engineers in preparation of test rigs, electronic design and error analysis Directed R&D and manufacturing of electronic control devices valued at $2 million, and subcontracted in Europe. Audited respective manufacturing facilities for quality assurance Prepared formal documents, to specify test objectives and procedures for telecom and control devices Documents approved by senior management and used as basis for testing of electronic hardware |
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Verwendete Technologie Telekommunikation / Netzwerke (allg.) Elektronik Wirtschaftsinformatik Six sigma Energietechnik (allg.) |
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01/1981 - 11/1983 Dauer 35 Monate |
Rolle Projektleiter |
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Branche |
Einsatzort Lugano(Schweiz) |
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Aufgaben Designed and supervised a $3 million electrical installation project for the longest highway tunnel in Europe. Coordinated the efforts of civil and electrical engineers, and architects Managed multi-million electrical installation projects for civil and industrial buildings within EMEA (Europe, Middle-East, and Africa) Supervised and trained six electrical designer associates and one administrative assistant |
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Verwendete Technologie Elektronik |
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Business Development
C++
E-Commerce
Excel
Interim Management
Investor Relations
Java
Java (allg.)
Marketing
Marketing (allg.)
Microsoft Office (allg.)
Microsoft Windows (allg.)
Outsourcing
Pascal
PowerPoint
Siemens
WAN
Sprache Englisch |
Einstufung Grundkenntnisse |
Sprache Französisch |
Einstufung Grundkenntnisse |
Sprache Deutsch |
Einstufung Grundkenntnisse |
Sprache Spanisch |
Einstufung Grundkenntnisse |
Sprache Portugiesisch |
Einstufung Grundkenntnisse |
Sprache Italienisch |
Einstufung Grundkenntnisse |
Sprache Irisch |
Einstufung Grundkenntnisse |