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Minor in Science, Technology and Society, Windsor - Ontario, Canada Experience: 0/0 - Present Acko Printing Acko Printing

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Acko Printing Job Definition Designed and implemented several web-services clients Designed and implemented Inventory Management Application Designed and implemented several applications for tracking and tracing Designed UML cases for several projects Designed specification and requirement documents Designed and implemented several web crawlers by using regular expressions

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Beko Electronics Job Definition Morning checks of systems/software Performing backups of data Applying operating system updates, and configuration changes Installing and configuring new hardware / software Adding / deleting / modifying user account information, resetting passwords, etc Answering technical queries Responsibility for security Responsibility for documenting the configuration of the system Troubleshooting any reported problems System performance tuning Keeping the network up and running

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Beko Electronics Job Definition and responsibilities Reports - Open, Closed Work Orders, Open, Closed Help Desk Calls, Beko Services Performance Charts Recoverability - Creating and testing Backups Integrity - Verifying or helping to verify data integrity Security - Defining and/or implementing access controls to the data Availability - Ensuring maximum uptime Performance - Ensuring maximum performance given budgetary constraints Development and testing support - Helping programmers and engineers to efficiently utilize the database

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Industry: Printing and Publishing Designed and implemented several web-services clients Designed and implemented Inventory Management Application Designed and implemented several applications for tracking and tracing Designed UML cases for several projects Designed specification and requirement documents Designed and implemented several web crawlers by using regular expressions Beko Electronics

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Industry: Computer/IT Services Morning checks of systems/software Performing backups of data Applying operating system updates, and configuration changes Installing and configuring new hardware / software Adding / deleting / modifying user account information, resetting passwords, etc Answering technical queries Responsibility for security Responsibility for documenting the configuration of the system Troubleshooting any reported problems System performance tuning Keeping the network up and running Beko Electronics Computer/IT Services

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Call Center Power User Beko Electronics Job Definition Determine if the sufficient controls have been implemented into the system Determine if there are sufficient controls to escalate issues according to priority Monitor if customer requests are timely cleared Review and evaluate the overall process followed by the helpdesk Evaluate the helpdesk service level by determining the management's methods of performing services Measured effectiveness of training programs (continually) Reviewed and suggested updates to training materials and trainee tools on a constant basis Identified necessary resources and provided necessary documentation for the purchase of the resources when required Keep current on new developments, methodologies, and techniques in networking technology Generated work hours schedule for agents

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Reports - Open, Closed Work Orders, Open, Closed Help Desk Calls, Beko Services Performance Charts Recoverability - Creating and testing Backups Integrity - Verifying or helping to verify data integrity Security - Defining and/or implementing access controls to the data Availability - Ensuring maximum uptime Performance - Ensuring maximum performance given budgetary constraints Development and testing support - Helping programmers and engineers to efficiently utilize the database Beko Electronics Computer/IT Services Call Center Power User Determine if the sufficient controls have been implemented into the system Determine if there are sufficient controls to escalate issues according to priority Monitor if customer requests are timely cleared Review and evaluate the overall process followed by the helpdesk

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Evaluate the helpdesk service level by determining the management's methods of performing services Measured effectiveness of training programs (continually) Reviewed and suggested updates to training materials and trainee tools on a constant basis Identified necessary resources and provided necessary documentation for the purchase of the resources when required Keep current on new developments, methodologies, and techniques in networking technology Generated work hours schedule for agents Aidata Computer Computer Hardware Technical support staff Installation of operating systems Network Cabling Phone support to the customer Software, hardware driver installation

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Aidata Computer Istanbul, Turkey - Technical support staff Operating Systems : Windows NT 4.0, 2000, 2003, 9x, XP, Vista, 3.1, MS DOS, UNIX Software Packages Draw : Microsoft Office, Eclipse, JBuilder, Tomcat, Photoshop, Adobe Corel Oracle Forms, Visual Studio, Macromedia Flash Modeling Languages : UML Programming Languages : C/C++, JAVA, .NET(C#.NET, VB.NET, ASP.NET), Classic ASP Low Level Languages : Assembly Functional Languages : Miranda Scripting Languages : PHP, PERL, JavaScript, VbScript, HTML DBMS : Oracle, Sybase, MS SQL SERVER, ACCESS, SQL, PL-SQL