Aufgaben

Controlling and Business Analysis Managed a team responsible for reporting and analysis of operational performance with focus on cost, credits, sales, marketing, staffing, and customer satisfaction Worked extensively with finance, human resources, and marketing to support operational budgets Team supported executive leadership with ad-hoc analysis, reporting and presentation packages Led data modeling and reporting tool development projects Performed quarterly performance reviews to determine salary and bonus compensation for team members, identify improvement opportunities, set individual performance goals, and detail overall career objectives Performed interviews and employment screening for the hiring of professionals to the team

Aufgaben

Controlling and Business Analysis Supported executive management with weekly and monthly reporting of key statistics Managed the development of new data modeling and reporting tool projects using Oracle, Access, Visual Basic, SQL, and VBA Represented the team on various cross-functional projects with focus on operational performance Developed and managed the bonus payout of more than 1,000 Customer Care professionals. Worked with finance and human resources to determine payouts and performance Responsible for the reporting, analysis and support of the President's weekly balanced scorecard Managed the reporting and analysis of IBM's weekly contract results based on the $400 Million partnership agreement IBM signed to improve Sprint Nextel's Customer Care processes Worked extensively on cross-functional teams as a subject matter expert Managed the team in the Manager's absence

Aufgaben

Started Web Consulting Solutions in 2003 as a side-business to my employment at Sprint Nextel Projects include Web 2.0, community, e-commerce, and pay membership websites, and vary from complex to highly complex Responsible for overall project plans, budgets, design & requirements documentation, database design, and product/project management Manage reporting, and analysis of user statistics through Web Analytics Tools. Additional functions are marketing strategy; affiliate marketing, direct marketing, and SEO Over 3 years experience managing outsourcing professionals on ASP, PHP, and graphics projects

Aufgaben

Controlling and Business Analysis Managed the production of the weekly 65-page executive operations report. Responsibilities included sales, customer credits, customer statistics, customer satisfaction, customer segmentation, loyalty, various key cost drivers as well as internal satisfaction metrics Managed the production of Customer Care's Monthly Operations Report. Developed and managed the employee satisfaction survey process, an intranet website tool that was used for processing and reporting of internal customer satisfaction statistics. Tool was developed in Visual Basic, VBA, JAVA, and Cold Fusion Worked extensively with Data and I.T teams to develop reporting tools for controlling and business analysis and to streamline data processes Worked extensively with cross-functional teams on executive sponsored analysis, process improvement, customer satisfaction, and cost cutting projects Worked on various cross-functional project teams as a representative of the Data and Reporting Team Managed the team in the Manager's absence

Aufgaben

Sprint Nextel Corporation, Data and Reporting Led data and reporting projects to build a reporting tool to completely automate, and deliver via intranet, 10 000 daily customer care agent reports. Agent reports assist supervisors in coaching and training their staff to meet sales, customer satisfaction, customer credit, and cost driver goals. Project included automating the reporting of over 50 operational metrics, report designs, design of related Oracle databases, testing, and trouble-shooting. Effort included over 20 programmers, analysts, and DBAs including contractors. Technologies included Oracle, Witness, TCS, PL SQL, Cold Fusion, Visual Basic, VBA, JAVA, BRIO, and SQL. - Worked with management, programmers, DBAs, and subject matter experts to develop project plans, complete design and requirements documentation, and to manage progress. Organized reporting tool training for over 500 supervisors managers. Co-author of the Project Management Manual developed to streamline the development, monitoring, and execution of data and reporting projects throughout the business unit Worked on various cross-functional project teams as a representative of the Data and Reporting Team

Aufgaben

Statistical Controlling & Analysis Primary function was to build automated reporting tools to ensure timely, relevant, accurate, and efficient reporting of mission critical data to executive team. Automated reporting was developed in SQL, Visual Basic, and VBA Worked with external teams to determine data sources and to build appropriate reporting tools to automate the report production processes. Decreased the production time of reports by over 95% Represented the team on a cross-functional project focused on cost savings

Aufgaben

Williams Communications Network Operations, Telecommunications - Responsible for controlling and reporting of key indicators and the production of weekly and monthly reports. - Worked with cross-functional teams to determine data sources, drivers impacting operational performance, and to deliver timely, relevant, and accurate reporting. - Responsible for the production of the monthly operations reports presented to senior management Sprint Nextel is a 83 Billion Dollar mobile phone and telecommunications company. It has over 50 Million customers on its mobile network My Personal Performance Rating by Management in 1999, 2000, 2001 2002, 2003, 2004, 2005, and 2006: "Exceeded Expectations / Highly Effective