IT Support Specialist (m/w/d)

Deine Tätigkeiten

• 1st and 2nd Level Support for all offices totaling 400+ users who are both locally and remotely based
• Manage incidents and requests within SLA with the support of our helpdesk ticketing system
• Daily tasks to include for example: installing and troubleshooting user hardware, software issues, managing user
• credentials and access rights and support of mobile devices
• User support and education for Microsoft Office 365 applications
• Manage Apple mobile devices (Latest iPhone Pro models, iPad Pro)
• Manage end user devices (Lenovo X1 Carbon is standard device)
• Manage and support video conferencing meetings from an IT perspective (Neat Devices)
• Teams Telephony Support
• Procuring hardware and software
• Auditing local hardware, software and managing the complete list of assets
• New joiner onboarding
• Office 365 mailbox and calendar management

Das gesuchte Profil

• Proficiency in German and English is required, including strong verbal, reading, and written communication skills in both
• languages.
• Formal IT Education/Industry certifications, this can include A Level or GCSE and/or MCTS/MCITP, ITIL Foundation
• Microsoft AZ900 certificate a plus
• Desk/Service Desk/Operations experience within IT
• Fair understanding of Networking, Security, Infrastructure and Cloud environments
• Strong understanding of the Windows Desktop environment with Windows 11 and O365
• Intermediate SharePoint support experience; permissions, Teams integration
• Broad experience installing and configuring desktop, laptop, and printer equipment
• Experience with mobile Device installation and support through an MDM Solution such as Intune
• Experience in Office 365 application suite (OneDrive, Exchange Online, Teams) and admin portal
• Experience in driving incident, requests and change within an ITIL controlled environment
• Excellent written and verbal skills in Swedish and English
• Experience supporting a business professional service organization such as a Law Firm, Private Equity House, Corporate
• Finance Bank, or equivalent is an advantage
• Experience with Desktop Lifecycle Management Systems preferably Microsoft Intune
• VC Systems support experience (We use Neat Board and Bar Pro’s, MTR in boardroom)

Bitte beachte die folgenden Anforderungen

• Professional and proactive approach to tasks.
• Strong sense of responsibility and accountability.
• Adaptable and willing to participate in developmental projects.
• 25.05.2026 - 05.06.2026 & September & November 2026

Sprachanforderungen

• Deutsch: Verhandlungssicher
• Englisch: Verhandlungssicher (sehr wichtig)